Refund Policy

1. Free trial

Every new workspace gets a 7-day free trial. You are not charged during the trial, so there is nothing to refund. If you don't choose a plan, you are never charged.

2. Your first payment

If Salescom isn't right for you, ask within 14 days of your first payment on a plan and we'll refund it in full, whether it was monthly or yearly. No questions asked.

3. Renewals

• Monthly renewals are not refunded. You can cancel at any time and your plan stays active until the end of the month you paid for.
• Yearly renewals can be refunded in full if you ask within 14 days of the renewal date. After that, your plan stays active until the end of the year you paid for.

4. Plan changes and extra chats

• When you upgrade, you pay only the difference for the rest of your current billing period.
• When you downgrade, the lower price starts at your next billing date. The current period is not refunded.
• Extra chat packs can be refunded within 14 days if none of the chats have been used.

5. When we always refund

• You were charged twice for the same thing.
• You were charged after you cancelled.
• Salescom was unavailable for more than 24 hours in a row because of a problem on our side. We refund or credit the days affected.

6. How to ask for a refund

Contact us using the chat button on this website with your workspace name and the payment date. We reply within 2 business days. Approved refunds go back to the card you paid with. Paddle.com is the Merchant of Record for payments outside Ghana, so those refunds are issued by Paddle; you can also contact Paddle directly at paddle.net. Card refunds usually appear within 5 to 10 business days, depending on your bank.

7. Your legal rights

Nothing in this policy limits any right to a refund you have under the consumer laws that apply to you.