Terms of Service

1. The service

Salescom lets you connect messaging channels (such as Instagram, WhatsApp, website chat, email, Telegram, and SMS), routes those conversations into one inbox, and uses AI to reply to and qualify leads based on rules you configure, before handing them off to your team. We may add, change, or remove features as the product evolves.

2. Accounts

• You must provide accurate information when creating an account.
• You're responsible for activity that happens under your account and for keeping your login credentials secure.
• You must be authorized to connect any channel, ad account, or integration you link to Salescom.
• You're responsible for the conduct of the users you invite to your account.

3. Subscriptions and billing

• New workspaces start with a 7-day free trial. Paid plans are billed by card on a recurring basis, monthly or yearly, until you cancel.
• Outside Ghana, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders and bills in US dollars. In Ghana, we bill in Ghana cedis through Paystack.
• Plan limits, including how many chats the AI answers each month, are described on our pricing page and enforced as part of the service.
• Refunds are handled under our Refund Policy.
• You can cancel at any time; your plan remains active until the end of the current billing period.
• We may change pricing going forward, with notice before it applies to your account.

4. Acceptable use

You agree not to use Salescom to:

• Send spam, unsolicited messages, or content that violates the rules of the channels you connect (including Meta's and WhatsApp's platform policies).
• Send or store unlawful, deceptive, or harmful content.
• Attempt to disrupt, reverse engineer, or gain unauthorized access to the service.
• Use the service in a way that infringes anyone else's rights or violates applicable law.

We may suspend or terminate accounts that violate these Terms or put the service or other customers at risk.

5. AI and AI-generated replies

AI generates replies based on the context, rules, and knowledge your team provides. You control when AI replies automatically and when a conversation is escalated to a rep. AI-generated replies may occasionally be inaccurate or incomplete; you're responsible for reviewing your configuration and for any commitments made in conversations sent under your account.

6. Your data

You own the conversation, lead, and customer data you bring into or generate through Salescom. We process it to provide the service, as described in our Privacy Policy. You're responsible for having the right to collect and share that data with us, including any consents required from the leads messaging you.

7. Third-party integrations

Salescom connects to third-party channels, CRMs, and tools you choose to link. Those third parties have their own terms and policies, and we're not responsible for how they handle data once it leaves our systems. If a third party changes or restricts their API, related features may be affected.

8. Intellectual property

Salescom and its underlying software, design, and branding are owned by us or our licensors. These Terms don't grant you any rights to our intellectual property beyond what's needed to use the service as intended.

9. Termination

You can stop using Salescom and close your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or risk to the service or other users. On termination, your right to use the service ends, and we'll handle your data as described in our Privacy Policy.

10. Disclaimers and limitation of liability

Salescom is provided "as is." We don't guarantee the service will be uninterrupted, error-free, or that AI's replies will always be accurate. To the extent permitted by law, we're not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

11. Changes to these Terms

We may update these Terms as the product changes. If we make material changes, we'll notify account owners by email or in the product before the changes take effect. Continuing to use Salescom after that means you accept the updated Terms.

12. Contact us

Questions about these Terms? Contact us using the chat button on this website.