Find your way around Conversations
The views in the sidebar, and what each one shows.
In Salescom: Conversations
Open Conversations in the sidebar. The views underneath it:
- All Conversations: every chat you can see.
- Mentions: chats where a teammate @mentioned you.
- Chats I'm in: chats you've taken part in.
- Needs a reply: chats waiting for an answer.
- Saved views: filters you've saved.
- Teams, Channels (one per inbox) and Labels.
Each chat has a status: Open, Pending, Snoozed or Resolved. Resolve a chat when you're done with it.