Saved replies and quick actions
Insert answers you send often, and run several steps in one click.
In Salescom: Settings > Saved replies
Saved replies
A saved reply is an answer you send often, with a short code.
- Create it in Settings > Saved replies.
- In a chat, type
/in the reply box and pick it, or type its short code.
Quick actions
A quick action runs several steps at once, such as add a label, assign to a teammate, send a message and resolve.
- Create it in Settings > Quick actions.
- Run it from the chat.