Reports

Open Reports in the sidebar.

• Overview: open chats right now and team status.
• Conversations: chat volume, first response time and resolution time.
• Agent: how Rachel performs and how often it hands over.
• Team members: each person's chats and response times.
• Labels, Inbox and Team: the same numbers split by label, inbox or team.

Pick a date range at the top of each report. For today's picture, the Dashboard is quicker.