Chats waiting on your team
Which chats count as waiting, and which are left out.
In Salescom: Dashboard > Waiting on your team
A chat is waiting on your team when the customer wrote last and nobody has replied yet.
Two kinds of chats are left out:
- Chats Rachel is still handling.
- Chats that have been quiet for more than 7 days.
Rachel's help chat counts waiting chats the same way, so asking it "which chats are waiting?" gives the same list as the Dashboard.