Turn Rachel on or off
Pause Rachel without losing any of your setup.
In Salescom: Rachel > Settings
Open Rachel > Settings. The on/off switch is at the top.
When Rachel is off, it stops replying to customers. Your profile, FAQs, inboxes and settings are all kept, so you can switch it back on at any time.
To keep Rachel out of one inbox only, disconnect that inbox instead. See Choose which inboxes Rachel answers.