Write FAQs that work
Policies go in FAQs, product facts go in the Catalog.
In Salescom: Rachel > FAQs
Rachel uses your FAQs to answer questions about your business: delivery, payment, returns, opening hours and so on.
- Open Rachel > FAQs.
- Add a question and its answer.
- Make sure it's approved. Rachel only uses approved answers.
Tips
- One wording is enough. Rachel matches questions by meaning, so "Do you deliver to Kumasi?" and "can u send to kumasi" both find your delivery answer.
- Keep product facts out. Prices, stock and photos come from the Catalog. An FAQ that says a price will go out of date.
- Say what you don't do. "We don't offer installments" is better than no answer, because Rachel won't guess.
To add many at once, upload a CSV.