Answer the standard FAQs
Every shop gets the same 21 questions. Answer them once and Rachel handles them.
In Salescom: Rachel > FAQs
Customers ask every shop the same things. Salescom lists 21 standard questions for you to answer:
| Topic | Questions |
|---|---|
| Visiting | Location, opening hours, viewing items |
| Delivery | Delivery areas, delivery fee, delivery time, pickup, shipping |
| Paying | Payment methods, pay on delivery, installments, deposit |
| After the sale | Warranty, returns, damaged items, receipts |
| Other | Trade-ins, bulk discounts, out-of-stock orders, how to order |
- Open Rachel and go to the FAQs tab.
- Answer each question in a sentence or two.
- If you don't offer something, press We don't offer this. Rachel will then say so instead of guessing.
Unanswered questions are one of the most common reasons Rachel hands chats to your team. See Why Rachel hands over too often.