What Salescom does
One inbox for every customer chat, with an AI sales assistant that answers first.
In Salescom: Conversations
Salescom brings your customer chats from WhatsApp, Instagram, Facebook Messenger, your website chat, SMS and email into one inbox your whole sales team shares.
Rachel, the AI sales assistant, answers customers in the inboxes it's connected to. It uses your products, your approved FAQs and what you tell it about your business. When a customer is ready to buy, asks for a person, or asks something Rachel can't answer, it hands the chat to a salesperson.
The main parts
- Get started: a checklist that gets Rachel ready. See Finish the Get started checklist.
- Dashboard: today's sales picture. Who's waiting, new leads, and what Rachel did.
- Conversations: where your team reads and replies to chats.
- Rachel: set up your business profile, FAQs, inboxes and how Rachel replies.
- Catalog: your products, prices, photos and selling rules.
- Contacts: every customer and their chat history.
- Reports and Campaigns: numbers over time, and messages you send first.
- Settings: inboxes, team members, labels, automation and more. Mostly for administrators.
What Rachel doesn't do
Rachel never takes orders or payments. It answers, recommends products, negotiates inside the rules you set on each product, and passes the customer to your team to close the sale.