Inboxes and channels
Connect WhatsApp, Instagram, Facebook, website chat, SMS and email.
- Add an inboxAn inbox is one channel, like a WhatsApp number or your website chat.
- Connect WhatsAppConnect a WhatsApp Business number through Meta or Twilio.
- Connect Instagram and Facebook MessengerAnswer Instagram DMs and Facebook page messages from Salescom.
- Add the website chatPut a chat bubble on your website so visitors can message you.
- Connect email, SMS and TelegramBring email, text messages and Telegram chats into the same inbox.
- Choose who sees an inboxTeam members only see chats in the inboxes they belong to.
- Set business hoursTell customers when your team is around.
Can't find what you're looking for?
Ask Rachel from the help button inside Salescom, or chat with our team.