Choose who sees an inbox
Team members only see chats in the inboxes they belong to.
In Salescom: Settings > Inboxes > (an inbox) > Collaborators
Administrators see every inbox. Team members with the Agent role only see chats in inboxes they belong to.
- Go to Settings > Inboxes and open the inbox.
- Open Collaborators.
- Add or remove team members, and save.
When you add a new team member, every inbox is ticked by default, so they can take chats straight away. See Invite team members.