Connect WhatsApp
Connect a WhatsApp Business number through Meta or Twilio.
In Salescom: Settings > Inboxes > Add inbox > WhatsApp
- Go to Settings > Inboxes and press Add inbox.
- Pick WhatsApp, then choose a provider:
- WhatsApp Cloud (through Meta). The quick setup signs you in with Meta and needs no extra setup. Manual setup asks for your phone number, phone number ID and business account ID from the Meta developer dashboard.
- Twilio, if your number is on Twilio. You'll need your Twilio account details.
- Name the inbox and finish the steps.
- Add the team members who should see these chats.
Before you start
- The number must be a WhatsApp Business number, and not in use in the WhatsApp app on a phone at the same time.
- Phone numbers start with
+and the country code, with no spaces.
Good to know
WhatsApp only lets you reply freely within 24 hours of the customer's last message. After that you need an approved template. See The WhatsApp 24-hour window.