Add an inbox
An inbox is one channel, like a WhatsApp number or your website chat.
In Salescom: Settings > Inboxes
Each inbox is one place customers can reach you: a WhatsApp number, an Instagram account, a Facebook page, your website chat, an email address, and so on.
- Go to Settings > Inboxes.
- Press Add inbox and pick a channel: WhatsApp, Instagram, Facebook Messenger, Website, Email, SMS, Telegram, Line or API.
- Follow the steps for that channel.
- Choose which team members can see the inbox.
New inboxes are connected to Rachel straight away. To keep Rachel out of one, disconnect it on Rachel > Inboxes.
Guides for each channel: